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Added on : 2018-06-12 17:35:39

Have a complaint while travelling on an Indian Railways train? Do you want to track the status of grievance redressal? Indian Railways has launched a new ‘Rail MADAD’ app for the very purpose of speedy redressal of passengers complaints. Railway Minister Piyush Goyal has launched the ‘Rail MADAD’ (Mobile Application for Desired Assistance During travel) App that aims to expedite and streamline passenger grievance redressal. The Railway Passenger Grievance Redressal and Management System (RPGRAMS) has been developed by the Delhi Division of Northern Railway and has many features. The ‘Rail MADAD’ app allows passengers to register complaints through mobile phone or web. Under this feature, all the complaints received from multiple modes will be integrated through RPGRAMS on a single platform. Then the complaints will be analyzed and reports will be generated, which will entitle the top management to continuously monitor the pace of grievance redressal and to assess the performance of trains, railway stations, field units on various parameters including cleanliness, catering, amenities etc. Here are 5 facts every Indian Railways passenger should know about the ‘Rail MADAD’ grievance redressal system:

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