Passengers can now cancel or change air tickets without paying additional charge within 48 hours of making the bookings subject to certain conditions, with aviation watchdog DGCA revising the ticket refund norms for airlines.

Coming out with the amended norms that are more passenger-friendly, the DGCA said that airlines should not impose any additional charge for correction in the name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when the ticket is booked directly through the airline's website.

"In case of purchase of ticket through travel agent/portal, onus of refund shall lie with the airlines as agents are their appointed representatives. The airlines shall ensure that the refund process is completed within 14 working days," the DGCA said.