Uber has launched 24x7 safety helpline. Now users can directly get in touch with Uber's safety team if they have an urgent, non-emergency issue such as a co-passenger's misbehaviour, dispute with a driver or break-down while on a trip. This feature is in addition to the in-app SOS button already available in the safety toolkit which allows riders to connect to law enforcement authorities in case of an emergency.

The 24x7 safety helpline support is not a replacement for 100 but a helpful way for riders and drivers to get urgent support, the company said in a statement.

Here's how you can make a call during the ride:

First, a Rider needs to tap the shield icon to report a non-emergency safety incident, during a trip. Then the user needs to tap the safety helpline icon, hosted within the safety tool kit. Lastly, one can then just swipe to speak to an Uber representative.

Uber has launched 24x7 safety helpline. Now users can directly get in touch with Uber's safety team if they have an urgent, non-emergency issue such as a co-passenger's misbehaviour, dispute with a driver or break-down while on a trip. This feature is in addition to the in-app SOS button already available in the safety toolkit which allows riders to connect to law enforcement authorities in case of an emergency.

The 24x7 safety helpline support is not a replacement for 100 but a helpful way for riders and drivers to get urgent support, the company said in a statement.

Here's how you can make a call during the ride:

First, a Rider needs to tap the shield icon to report a non-emergency safety incident, during a trip. Then the user needs to tap the safety helpline icon, hosted within the safety tool kit. Lastly, one can then just swipe to speak to an Uber representative.