Online food delivery and restaurant discovery platform Zomato has laid off 540 employees at the company’s head office in Gurugram across its customer, merchant and delivery partner support teams.

The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement.

This is the second round of layoffs in a month at the food delivery and restaurant discovery platform, after 60 people were let go in August. Zomato said these jobs will be automated and those laid off will get severance of two to four months.

Online food delivery and restaurant discovery platform Zomato has laid off 540 employees at the company’s head office in Gurugram across its customer, merchant and delivery partner support teams.

The reason behind the move is an improved Zomato platform with Artificial Intelligence (AI)-driven bots and automation in resolving customer queries that has led to an overall reduction in direct order-related support queries, the company said in a statement.

This is the second round of layoffs in a month at the food delivery and restaurant discovery platform, after 60 people were let go in August. Zomato said these jobs will be automated and those laid off will get severance of two to four months.