IRCTC launches ‘Ask Disha’: Are you booking an Indian Railways train ticket? Do you have have queries related to ticket booking and cancellation? Do you need information related to catering or other value added services offered by IRCTC? Indian Railway Catering and Tourism Corporation (IRCTC) has launched an all new feature on its e-ticketing website, irctc.co.in, to cater to your needs! Called ‘Ask Disha’ – Digital Interaction to Seek Help Anytime – the new artificial intelligence-enabled chat bot is a first of its kind initiative for any Indian government website, claims IRCTC.
‘Ask Disha’ can be used by Indian Railways passengers to get their questions answered through the chat bot. According to IRCTC, the new feature has gone live today on its next-generation e-ticketing website and will soon be integrated on the IRCTC Rail Connect Android app. It will also be voice-enabled soon! The ‘Ask Disha’ chat bot is available on the right-hand side bottom corner of the IRCTC website. Once the user starts typing in a query, the chat bot auto suggests some options.

IRCTC launches ‘Ask Disha’: Are you booking an Indian Railways train ticket? Do you have have queries related to ticket booking and cancellation? Do you need information related to catering or other value added services offered by IRCTC? Indian Railway Catering and Tourism Corporation (IRCTC) has launched an all new feature on its e-ticketing website, irctc.co.in, to cater to your needs! Called ‘Ask Disha’ – Digital Interaction to Seek Help Anytime – the new artificial intelligence-enabled chat bot is a first of its kind initiative for any Indian government website, claims IRCTC.
‘Ask Disha’ can be used by Indian Railways passengers to get their questions answered through the chat bot. According to IRCTC, the new feature has gone live today on its next-generation e-ticketing website and will soon be integrated on the IRCTC Rail Connect Android app. It will also be voice-enabled soon! The ‘Ask Disha’ chat bot is available on the right-hand side bottom corner of the IRCTC website. Once the user starts typing in a query, the chat bot auto suggests some options.